FAQ

Do your clinics bulk bill?
Yes, we bulk bill all eligible services.

Please bring your Medicare card and any pension or veterans affairs cards with you to the clinic.

Some services, including WorkCover injuries and medical examinations for insurance and employment, are not able to be legally bulk billed.For services not covered by Medicare, you will be responsible for payment at time of consultation by cash or credit card. For WorkCover injuries, if your claim is not accepted or if your employer does not settle the account, it will be billed through Medicare.

How does this affect me if I attend without an appointment?
Patients who are pensioners, children under 15 years old or have a current health care card will be Bulk Billed.

If you are a new patient to the Clinic, please be aware that we are now a Private Billing Practice.

What if I ask to be bulk billed?
Pensioners, children under 15 years and current health care card holders will continue to be bulk billed. If you have extenuating financial circumstances, please discuss these with your treating medical practitioner.

Can I request that the doctor bulk bill me?
We can put a note alongside your appointment details that you would like to discuss this when you see the doctor, but cannot guarantee that you will be bulk billed if you are not in one of the three bulkbill categories (pensioners, children under 15 years and current health care card holders).

How do I claim my rebate?
If Medicare has your Bank Details, it will be deposited into your Bank Account within 3 days.

If Medicare does not have your Bank Details, then you will have to claim online or go into a Medicare centre.

If you wish to let the Government know that the Medicare rebate is insufficient to assist you in meeting the cost of your medical care, please contact your local Member of Parliament at http://www.aph.gov.au/Senators_and_Members/Members and/or the Minister for Health:

The Hon Greg Hunt MP
Minister for Health
Parliament House
CANBERRA ACT 2600
Tel: (02) 6277 7220
Email: Minister.Hunt@health.gov.au

Do I need an appointment?
At Corio Medical Clinic we offer appointments and walk in service from 8 -7pm Monday to Friday & Sat, Sun & Public Holidays 9 – 3pm.

If you would like to see a particular Dr please make an appointment.

Our walk In Clinic are seen in order of arrival, however emergencies will be seen as a priority. Please be aware that our walk in clinics you will have a longer wait time then normal.

Can my doctor provide a medical certificate?
Yes, your doctor will be able to provide you with a medical certificate if they feel that is appropriate. Please discuss this with your doctor during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.

I just need a referral – do I need to come into the clinic or can I organise it over the phone?
You will need to see your doctor to organise a referral, so the doctor can review your condition and prepare an up-to-date referral letter.

If you would like to come into one of our clinics between the hours of 8:00am and 6:00pm, please make an appointment with reception staff beforehand.  After-hours and on weekends, you can be seen at Corio Medical Clinic without an appointment.

Please note that you doctor is not able to backdate your referral.

I need a new prescription – do I need to come into the clinic or can I organise it over the phone?
You will need to come into the clinic and see your doctor to get a repeat prescription. Repeat prescriptions are not given without a consultation except in special circumstances by arrangement with your normal doctor.

If you are taking prescription medication, it is important to arrange regular check-ups with your doctor to make sure that everything is on track.

I only have a quick question – can I speak with my doctor over the phone?
To make sure we are giving you the best possible care, our doctors prefer to see patients for a consultation to discuss test results and medical issues. It is difficult for doctors to interrupt consultations to take phone calls. If you have a question that the nurse or receptionist is unable to help you with, a message will be left for your doctor to return your call or to organise alternative follow up.

Can I call the clinic for my test results?
Our reception and nursing staff are not allowed to give results to patients for confidentiality and legal reasons. Please ask your doctor if you will need an appointment to get your test results.

Do you do home visits?
If you are physically unable to come into the clinic during the day, one of our doctors may be able to make a home visit. If possible, it is usually better to be seen at one of our clinics, as home visits during normal business hours are not fully covered by Medicare. We also have more services and equipment at the clinic in case you need any tests done. If you are at the clinic, an urgent consultation can be provided by one of our doctors as quickly as possible, rather than waiting at home until a doctor is able to visit. If you’re not sure what to do, please call the clinic and the reception staff will be able to help you.

In an emergency, dial 000 and request an ambulance.

Can I have a copy of my medical records?
You have the right to ask for access to your medical records with the clinic, according to the law. Please make an appointment with your doctor to discuss this.

Your medical record is a confidential document. Patient confidentiality is very important to Northern Bay Health, and we make sure this information is only available to authorised staff members and other treating health professionals (in line with the National Privacy Principles).

If you would like more information about the privacy of your medical records at Northern Bay Health, please speak to your doctor or reception staff. We have a Privacy Policy that you are welcome to read.

Who can I talk to with feedback about my visit to Northern Bay Health?
We welcome feedback from our patients.

Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or complete a feedback form which you can get from any of our receptionists. We take concerns, suggestions and complaints seriously, and this feedback enables us to improve our service.