Frequently Asked Questions

Bell Post Medical Centre is located at the Bell Post Shopping Centre, 290 Anakie Road, Norlane.

Please click here to view a map.

The doctors at Bell Post Medical Centre privately bill. Doctors consultation fees are payable in full at the time of consultation and Medicare rebates can be deposited into your savings or cheque account at the same time.

Doctors will bulk-bill their patients who are children 15 years and younger, Health Care card holders, or Pensioners. Telehealth consultations are also bulk billed. Please bring your Medicare Card and any pension or Veterans Affairs cards with you to the clinic.

Doctors fees for a standard consultation at Bell Post Medical Centre is $75.00, however, the doctor will charge according to the consult provided.

Please click here for a list of our GP consultation fees.

A standard consultation time is 10 minutes.

A longer consultation time is 20 minutes. If you have numerous or complex medical issues or require a procedure, an extended consultation is required.

The doctors at Bell Post Medical Centre do not facilitate walk-in appointments because most of the doctors are booked up in advance.

To book an appointment online, please click here. Alternatively, please call us on 03 5275 5737.

For good quality care, all patients are required to make an appointment to see a doctor for all test results (preferably where possible, the requesting doctor). To ensure strict patient confidentiality and compliance with the National Privacy Act is maintained, pathology and radiology results will not be given over the telephone by our reception and/or nursing staff.

It is the patient's responsibility to follow up on their test results, and we encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. To protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Please ensure your contact details are kept up to date with reception.

Yes, you will need to see a doctor to have a script written. Doctors have a duty of care to their patients and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 5275 5737, and we will try to offer the best solution.

Bell Post Medical Centre is open between 9:00am and 4:30pm Monday to Thursday and 9:00am to 3:30pm on Friday. The earliest appointment is 9:00am and the last appointment for the day is 15 minutes prior to the closing time.

Yes, we have a waiting area located just outside the clinic in the shopping centre where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

If you are waiting to see a doctor and your symptoms change, please inform the reception staff immediately.

Patients who have a high risk condition or deteriorating symptoms are asked to advise reception staff immediately.

These include:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Fitting
• Head/spinal injury
• Severe allergic reaction

We are committed to providing patients with preventive care, because of this we may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to receive such notification, please let our reception staff know.

The doctors do not accept patient calls. If you would like to leave a message for your doctor, please phone the clinic.

If assistance is required from an interpreter or sign language service, please let us know in advance so this can be arranged.

Yes, we have doctors practising at our clinic who have significant experience advising on skin cancer medicine. Please click here to read more or speak with one of our reception staff members.

Yes, we have a team of nurses working at Bell Post Medical Centre between Monday and Friday.